It's the weekend, so I thought we'd continue the Car Talk (apologies NPR). Here are the last two comments on the GM quality thread. ChETHB had several interesting things to say about his GM driving experience and Kathy follows up with some thoroughly delightful prose on her own history with the brand. Beware "the Golden Bitch." And no, that doesn't refer to Kathy. You'll see.
Just had to weigh in on this one since I became an auto enthusiast in the mid-50's -- IMHO, the quality of GM vehicles was without equal during that time period.
I worked in a gas station summer of 1959 and had the opportunity to look very closely at many different cars - GM vehicles were the best.
I believe this trend continued until, perhaps, the late 60's, based on my experience. For example, my new 1968 Chevelle SS396 rattled like a bucket of bolts as I took delivery and drove it away from the dealer. Sadly, I traded in a 1963 Impala SS that had zero rattles at 95,000 miles and got in excess of 18 mpg on the highway. With a high performance engine, I still never got below 13 mpg in that 1963 Impala and that was with some impressive hotrodding. The 1968 Chevelle (hindered no doubt by EPA regulations) never exceeded 11 mpg and generally got 6-8 mpg in the city.
I was still firmly in GM's corner (although shaken) until the mid-70's when they began to introduce small cars that were shoddy junk. It was pretty much the same with the other members of the Big 3. After the oil crisis in 1973, Americans were clamoring for nice, smaller, fuel efficient vehicles. Detroit provided cheaply-made, small, junky vehicles - shoddy interiors, very few options, no luxury appointments, and so forth.
The Japanese, on the other hand, after having been soundly beaten down with their initial introductions to the US, went home, did their homework, and came back with small, fuel-efficient cars that had the luxury appointments that Americans wanted and expected. The rest is history. Detroit, and especially GM, continued producing the kinds of cars that Americans didn't want and in addition, allowed their quality to sag lower and lower.
In summary, I think GM could have maintained their superior position had they simply responded to the market. Instead, they continued their view that they knew best what the customer wanted and consequently, their market share has continued to slide as the customer finds what he wants in the Japanese and European vehicles. The unfortunate part is that hundreds of thousands of Americans are directly or indirectly affected by the poor state of GM's business acumen.
I think all the different car names and models are an attempt to stuff one bad apple under the rug and replace it with something new, all the while hoping that the customer doesn't realize that it's the same thing with a different name. I generally agreee that the newer American cars have been significantly improved over their predecessors. I drive rental cars occasionally and have noticed that the current American offerings have seen considerable improvement. These are basically new cars so I have no impression about the reliability and maintenance requirements.
I can offer a final commment, however. When I get home from a business trip, it is always refreshing to crawl behind the wheel of my Acura and drive away. Unfortunately, I don't believe that GM currently builds a comparable vehicle.
Kathy Hutchins said...
"I believe this trend continued until, perhaps, the late 60's, based on my experience. For example, my new 1968 Chevelle SS396 rattled like a bucket of bolts as I took delivery and drove it away from the dealer."
This comports with my experience as well. My very first car was a 1967 Chevy Camaro, straight 6 230, purchased in 1974 (for $795.00 cash. Would that such things were possible today, eh?). It had none of the features American consumers would demand today -- no a/c, power steering, power brakes. It did have a radio. I drove it hard, and often stupidly, for six years, put something like 120K miles on it, turned around and sold it to a kid in Texas for $1200.
It was a great car, but unfortunately in 1967 you could no longer count on a GM product's quality from specimen to specimen. My younger sister's first car was also a 1967 Camaro, purchased in 1976, one of the souped up Super Sport models with a 350 V8, power everything. It was a piece of junk from start to finish -- electrics, hydraulics, finish work, seals -- the car was such a constant headache we called it "The Golden Bitch." I spent so much time giving that pile of manure jump starts I should have applied for a tow truck license.